Call us at 844-527-8947 as soon as death is confirmed
When a death occurs, call the Cremation Society of Berks County, Inc. immediately. We’ll ask a few simple questions about who has died and where the death took place. We’ll also need the name of the next-of-kin and who made the pronouncement of death. We can then send our team to transfer your loved one, usually an hour or two after receiving your call.
Depending on the circumstance of death, you may have to call other officials as well:
Death in a healthcare facility
If your loved one dies in a hospital, hospice or nursing home, instruct the staff to call us directly. They’ll make sure the authorities are notified if necessary, and they’ll provide us with the doctor’s information so that we can bring your loved one into our care.
Anticipated death at home
If death is expected very soon, many people prefer to leave their health care facility and return home for hospice care. When death does take place, you must first call the hospice staff that was providing treatment. They will report the death officially, then contact us to collect your loved one.
If death was not expected and did not occur in a healthcare facility, call 911 right away. The local police will arrive and then call the Coroner. If the death seems non-suspicious, the coroner must decide whether an autopsy is required. If it is, the coroner will take the body back to their offices in Berks County. If it isn’t, you can call us immediately and we will transfer the body.If the death seems suspicious, however, the coroner is obliged to carry out an autopsy. Once the autopsy is done, we'll transfer the body into our care. Pennsylvania law states that the coroner doesn’t need the family’s permission to carry out an autopsy, although their wishes will be considered as long as they don’t conflict with the coroner's legal duties.
Death occurs away from home
If death takes place in the USA but outside of Pennsylvania, call us at 844-527-8947. If you call a local funeral director where the death took place, you will end up paying for their services and ours, and that’s an unnecessary cost. If death takes place in another country, it is still a good idea to call us. We can offer guidance and, if your loved one has our Death Away From Home Plan, we’ll ensure the body is transported back to Pennsylvania at no extra cost.